Refund and Returns Policy
We want you to be satisfied with your purchase. If you need to return merchandise within the first 10 days of delivery please follow the steps outlined below. Returns after 10 days will not be accepted.
** Please note that firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it before accepting the transfer. All sales are final on special orders, products sold “as is” or “used”, NFA items, and ammunition.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 2 to 7 business days after issuance.
To qualify for a refund on an item that is not defective, all returned merchandise must include the following:
- – Merchandise must be in the original packaging
- – Merchandise must be unused.
- – Include the following in the package:
- – copy of the original invoice
- – packing slip
All return merchandise shipments must be pre-paid, no COD. You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information. You must obtain a Return Authorization Number or RMA, prior to returning the item by contacting Customer Service at info@obsidiandefense.com.
Please Note: Customer is responsible for Shipping Fee cost on returned merchandise which is not defective. A 15% Restocking Fee will apply to all returned merchandise. Any variance to this policy may result in no refund or a partial refund.